patient rights and responsibilities
OVERVIEW
To promote patient safety, we encourage you to speak openly with your health care team, be well informed, and take part in care decisions and treatment choices. Join us as active members of your health care team by reviewing the rights and responsibilities listed below for patients and patient representatives.
PATIENT RIGHTS
As a patient you have the RIGHT to:
- Be treated without discrimination based on race, color, national origin, age, gender, sexual orientation, gender identity or expression, physical or mental disability, religion, ethnicity, language or ability to pay.
- Be respected for cultural, spiritual and personal values, dignity, beliefs and preferences.
- Be given care in a safe environment, in personal privacy, free from all forms of abuse or harassment and neglect (verbal, mental, physical or sexual) and to receive care in a safe and secure setting.
- Privacy during care, examination, treatment and conversations with your physician and other health care providers.
- Be addressed by name and be informed about the names of the doctors, and health care team members involved in your care.
- Know when interns, students, residents or other trainees are involved in your care.
- Receive information about Clinic / Dispensary and physician charges.
- Ask for an estimate of Clinic / Dispensary charges before care is provided and to have your bill explained post the care is provided.
- Complete information regarding diagnosis, condition, medication, risk of each treatment, possible outcomes and necessary care to be taken after consultation from Clinic / Dispensary.
- Involved in the decisions that affect your care, services or treatment.
- Informed about pain and pain relief measures.
- Refuse treatment, request a change of doctor or get a second opinion at his or her request and expense.
- Provided complete explanation regarding the transfer to another facility / health care provider and the alternatives available.
- Express your concerns, complaints and grievances to any of our Clinic / Dispensary Staff / Contact Customer Care / Ethics Service.
- Confidentiality of your medical records and any other information provided by you. Exceptions to this would be for cases involving a second opinion, the law or insurance.
- Access his / her medical records.
- Know the rules and regulations of the Clinic / Dispensary.
- Information and access in case of emergency.
- Privacy with respect to his or her medical condition. A patient’s care and treatment will be discussed only with those who need to know.
- Have his or her medical records treated as confidential and read only by people with a need to know. Information about a patient will be released only with permission from the patient or as required by law.
- Request amendments to and obtain information on disclosures of his or her health information, in accordance with law and regulation.
- Know what facility rules and regulations apply to his or her conduct as a patient.
- Good quality care and high professional standards that are continually maintained and reviewed.
- Make informed decisions regarding his or her care and has the right to include family members in those decisions.
- Information from his or her doctor in order to make informed decisions about his or her care. This means that patients will be given information about their diagnosis, prognosis, and different treatment choices. This information will be given in terms that the patient can understand. This may not be possible in an emergency.
- Refuse any medicines, treatment or procedures to the extent permitted by law after hearing the medical consequences of refusing the medicine or treatment.
- Be given information in a manner that he or she can understand. A patient who does not speak English, or is hearing or speech impaired, has the right to an interpreter, when possible.
- Access all information contained in the patient’s medical records within a reasonable timeframe upon request. This access may be restricted by the patient’s doctor only for sound medical reasons.
- Information in the medical record explained to him or her.
- Treatment that avoids unnecessary discomfort.
- Access people or agencies to act on the patient’s behalf or to protect the patient’s right under law. A patient has the right to have protective services contacted when he or she or the patient’s family members are concerned about safety.
- Informed of his or her rights at the earliest possible time in the course of his or her treatment.
- Be free from the use of seclusion and restraint, unless medically authorized by the physician. Restraints and seclusion will be used only as a last resort and in the least restrictive manner possible to protect the patient or others from harm and will be removed or ended at the earliest possible time.
- Be involved in resolving dilemmas about care decisions.
- Be free from financial exploitation by the health care facility.
- Be given a copy of the HIPAA Notice of Privacy Practices, which includes information on how to access your medical record.
CHILDREN & ADOLESCENT
- The family/guardian of a child or adolescent patient has the right and responsibility to be involved in decisions about the care of the child. A child or adolescent has the right to have his or her wishes considered in the decision-making as limited by law.
- A child or adolescent patient has the right to expect that care and the physical environment will be appropriate to his or her age, size, and needs.
- A child or adolescent patient whose treatment requires a long absence from school has the right to education services. These services will be arranged with the local school system.
- A child or adolescent patient whose treatment requires a long absence has the right to receive a certificate of his / her medical condition.
END OF LIFE DECISIONS
- A patient has the right to create or change an advance directive (such as a living will, health care power of attorney and advance instruction for mental health treatment) and to have those directives followed to the extent permitted by law.
- Have your organ donation wishes known and honored, if possible.
INFORMED CONSENT
- A patient is responsible for giving permission (informed consent) before any non-emergency care is provided, including:
- risks and benefits of your treatment
- alternatives to that treatment
- risks and benefits of those alternatives
- A patient is responsible for giving permission (informed consent) before any non-emergency care is provided, including:
- A patient given the option has the right to agree or refuse to participate in research studies, has the right to complete information and may refuse to participate in the program. A patient who chooses to participate has the right to stop at any time. Any refusal to participate in a research program will not affect the patient’s access to care.
- A patient has the right to agree or refuse to allow any types of pictures, videos, or voice recordings for any other reason than your personal care.
PATIENT RESPONSIBILITIES
As a patient you are RESPONSIBLE for:
- Providing accurate information about your habits, health, past illness, hospitalization, allergies, and current and past use of medication.
- Reading all Medical Forms and Consent Forms thoroughly and asking for explanations before you sign them.
- Providing correct and complete information about their health and past medical history.
- Reporting if they do not understand the planned treatment or their part in the treatment plan.
- Following the recommended treatment plan, they have agreed to, including instruction from physicians and other health personnel.
- Following the treatment plan recommended by your doctor and realizing that you must accept the consequences if you refuse.
- Inform doctors of other medications, supplements and treatments that they may be taking simultaneously.
- Pursuing a healthy lifestyle promotes positive health results, such as proper diet and nutrition, adequate rest, and regular exercise.
- Reporting changes in their general health condition, symptoms, or allergies to the responsible caregiver.
- Actively participating in your treatment plan and keeping your doctors informed of the effectiveness of your treatment.
- Accepting financial responsibilities and settling your bills promptly or working with us to find funding to meet your financial obligations.
- Taking care of your valuables, belongings and informing us of any wrongdoing during your visit.
- Keeping your scheduled appointments and letting us know in advance if you are unable to keep them.
- Reporting any issues, complaints or concerns that may affect your care.
- Respecting all employees of the Clinic / Dispensary.
- Not asking for any false certificate or unlawful practices
- Provide accurate and complete information about your health, address, telephone number, date of birth, insurance carrier and employer.
- Be considerate in language and conduct of other people and property, including being mindful of noise levels, privacy and number of visitors.
- Be in control of your behavior if you are feeling angry.
- Give us a copy of your advance directive.
- Ask questions if there is anything you do not understand.
- Follow Clinic / Dispensary rules.
- Take responsibility for the consequences of refusing care or not following instructions.
- Keep all information about Clinic / Dispensary staff or other patients private.
- Do not take pictures, videos or recordings without prior permission from Clinic / Dispensary staff.
COMPLAINTS AND GRIEVANCES
Complain and have your complaint reviewed without affecting your care. If you have a problem or complaint, you may talk to your doctor or health care team.
You may also contact patient relations at +91 730 365 7000 between the hours of 10:00 a.m. to 5 p.m. I.S.T, or send an email to care@homeopathyone.in.
If your issue is not resolved to your satisfaction you may contact:
The Grievance Officer,
301, 3rd Floor, Tryksha Desire,
Opp. Shiv Shakti Nagar BRTS Station, Opp. Kirtidham Jain Derasar,
Ahmedabad – Patan Highway, Chandkheda, Ahmedabad,
Gujarat, India – 382424
Phone: +91 730 365 7000